Order Processing:
Orders are processed in the order they are received. Orders are accepted with the understanding that stock is available. In some cases, limited availability may prevent us from shipping the quantity you requested. As such, merchandise in your order may be removed, and your credit card will be credited for the amount of those item(s) without prior notification. Please know we will do our best to fulfill your complete order. Processing of orders can take between 2 to 4 business days from date order was received. Our business days are Monday through Friday. Orders are not processed on weekends or holidays. When the orders ship, you will receive a shipping notification with tracking information via email. Creative Rewards points earned from purchases will be applied at time of shipping. You will also receive a notification when this happens.
Order Cancellations & Editing:
Once an order has been submitted we are unable to cancel or make any edits or changes to the orders. This includes removing or adding additional items to the order or making edits to billing & shipping information. Please ensure that your order is correct before completing your order.
Shipping Delivery:
Shipping method is determined based on the weight, dimension and distance of the shipment and the carrier. Carriers we use are Royal Mail, UPS, & FedEx. At this time we do not offer expedited shipping.
*Royal Mail shipments DO NOT always offer detailed tracking info. Most ONLY provides a confirmation of delivery.
Estimated Delivery Time:
Once an order is received, it takes 2 to 4 business days to process before it ships from the Spellbinders UK warehouse. Once the order is in transit orders can take between 2 - 21 business days to be delivered, depending on the shipping method and destination. Delivery may take more than stated shipping time if an order is held by the destination country’s local customs office. This means orders may take anywhere from 2 to 21+ business days to arrive.
Countries Not Served: Due to shipping method and rate challenges, we currently do not ship to the following countries: Afghanistan, China, Iraq, Israel, Kazakhstan, Kuwait, Pakistan, Palestinian Territory, United Arab Emirates, South Sudan, Republic of SSD, and select others.
Spellbinders Web-store Shipping Methods: (non-club):
UK Domestic orders:
- Royal Mail: Orders within the UK general will take about 2-3 days to be delivered.
International Orders: Spellbinders UK customers may select the International shipping method of their choice at checkout. Import Fees and duties will now be paid by the customer at time of delivery. We now offer three International shipping options:
- Royal Mail Tracked (5-7 working days)
- FedEx International Economy (4-6 working days)
- UPS World Wide Expedited (2-5 working days)
All shipments outside the UK may be subject to import charges/fees (Duties, Customs, Tariffs, and import fees) which are set by the destination country. These are based on the purchased merchandise’s country of origin/manufacturing and the classification of that merchandise and may be levied once your package reaches destination country. Customs fees and policies are different from country to country and may change regularly. You should contact your local customs office for additional information. As the purchaser, you are responsible to pay all fees at time of delivery. Refunds are NOT allowed due to import charge refusal.
Spellbinders Club Shipping:
- UK Club Fulfillment: Initial club subscriptions will ship from the Spellbinders UK Warehouse by the end of each month. Recurring orders will charge on the 5th of each month and will ship by the last day of the month. Domestic club shipments will either use Royal Mail or another method. depending on the club and the destination..
International Club Shipping Policy: Initial club subscriptions will ship from the Spellbinders UK Warehouse by the end of each month. Recurring orders will charge on the 5th of each month and orders will ship by the end of each month. International club shipments will either use Royal Mail Tracked International, or FedEx International Economy.
Free Shipping on £50+ Orders:
The following applies to UK customers only. Spellbinders UK Website orders of £50 or more (after discounts and not including any other fees) will receive FREE UK Shipping. Not applicable to international orders. Offer is only available to individual consumer use only; not available to retail / wholesale / distributor customers; not for distribution; excludes any additional charges; not valid on any previous web, phone or retail purchases; cannot be redeemed for cash; void where prohibited. Terms & Conditions are subject to change.
VAT
VAT is no longer being charged as a separate line item at checkout. (As of April 1st 2024.)
Fraud Prevention & Customer Protection:
Spellbinders takes the protection of our customers very seriously. We reserve the right, without prior notice, to limit the order quantity on any product and/or refuse service to any customer. This includes holding or canceling orders that look suspicious. There are various fraud restrictions that may affect your order. This includes the IP address used when the order was placed, billing and shipping address variance, shipping addresses that are non-residential, and other bank or credit card restrictions. If your order was cancelled due to a fraud restriction, you may try to reorder by fixing erroneous information, changing the shipping address to a residential location, and/or changing to the PayPal payment method.
Return & Exchange Policy
Spellbinders UK gladly accepts undamaged and unopened merchandise for return within 60 days of the purchase date. Only merchandise purchased from Spellbinders.co.uk will be accepted. To qualify for the refund, product(s) must arrive at our warehouse within 60 days of the original shipment and in the same condition we shipped it - unopened, unused, and undamaged. A Return Merchandise Authorization (RMA#) must be obtained before sending anything back. All Clearance Items are FINAL SALE. No returns, refunds, exchanges or warranties on these items, (except machines which are warrantied for ONE year from the date of purchase. You MUST have a proof of purchase from a valid seller to qualify. Warranty is NOT valid on any resale purchase of machines or systems such as EBAY, Garage Sales, Craigslist, or other non-approved resellers.) Proof of purchase will be required. We cannot honor the return of an item you purchased at full price in exchange for the same item that is currently being offered as an online shopping special at a lesser price. We do not price match other retailers or prior purchases. If your purchase is from another store or retailer, then please contact that store directly.
To qualify for a return / refund please email customersupport@spellbinders.us to request an RMA # (return merchandise authorization). Once the RMA # is authorized and return is approved, then the merchandise must be returned to our warehouse at address listed below, within 60 days. Please repack the merchandise with the original packing slip. Please note RMA # and reason for return on packing slip. Please ensure merchandise is packed carefully to avoid damage, as damaged merchandise will not be accepted for return. Once we receive the returned merchandise in good condition, Spellbinders will verify and approve return and credit account on record used to make original purchase. Please note that all shipping costs related to return merchandise are the responsibility of the customer. If the return is due to our error, we will, of course, pay your return shipping costs. If you have any questions regarding your order please email our customer service team at customersupport@spellbinders.us. Refused orders and unauthorized returns will NOT receive a refund or credit.
Mail Returns/Exchanges to:
Customer Service Spellbinders Paper Arts Company, L.L.C.
Unit 2, Calverton Business Park
Hoyle Road, Calverton
NG14 6QL
Damaged Goods/Lost Package Policy
In the event that you received damaged, defective or lost merchandise purchased from SpellbindersPaperArts.co.uk, please email customersupport@spellbinders.us. If merchandise includes damage or a defect, please include photographic evidence. Damaged or defective merchandise will only be replaced within 60 days of purchase (Excluding machines, which have a 1-year warranty). Proof of purchase and photographic evidence of damage along with reason for damage will be required before replacement merchandise will be sent. Shipping costs will be covered by Spellbinders if damage, defect or error was on our part. Damaged merchandise due to abuse or misuse will not be accepted. Any product misuse will be determined by Spellbinders. Spellbinders warranty policy on machines supersedes this general Return & Exchange Policy.
For packages that have not been received within 14 days following the expected date, please email our customer support team. Some packages may experience a delay from the shipping provider and we will work to resolve the issue unless any fraud or abuse of our policy is discovered.
If you have any questions regarding your order please email our customer support team.
Warranty Policy
All Spellbinders machines come with a limited one (1) year warranty. They are warranted to be free of defects in workmanship and materials. Spellbinders will replace a defective product or parts without charge with proof of purchase within the one-year warranty. If the product is damaged due to misuse or neglect, or if the machine is taken apart, the warranty is null and void. You MUST have a proof of purchase from a valid seller to qualify. Warranty is NOT valid on any resale purchase of machines or systems such as EBAY, Garage Sales, Craigslist, or other non-approved resellers.
To make a warranty claim please email customersupport@spellbinders.us.
Please include the following information:
- Proof of Purchase including the purchase date.
- Photographic or video evidence of the defect.
- Please answer the following questions:
- When did you notice the machine not working properly?
- Were you die cutting or embossing?
- What plates were being used?
Once your warranty has been verified Spellbinders will determine warranty coverage and solution.